Is an AI phone receptionist safe for patient privacy?

Before any patient information flows to Guident, we sign a business associate agreement (BAA) with your office; until then the free audit uses only your public phone line.

Calls are not recorded unless you turn recording on, and callers are told first. Our audit calls are not recorded unless the line announces recording up front.

The AI does not give clinical advice. When it does not know an answer it says so and takes the question for your team.

This page describes how Guident Phone works. It is not legal advice, and your own counsel should review any BAA before you sign.

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